Service design and co-creation of value professional

$500

Duration: 8 hours – 2 days 4 hours per day

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Description

Overview A course to equip professionals with tools to design human-centered services and co-create value with users. Learning Objectives Learn service design thinking and tools. Engage stakeholders in co-creation. Prototype and test new services. 2-Day Outline Day 1: Service design principles Customer journey and persona development Ideation and blueprinting Day 2: Co-creation methods and tools Prototyping and testing Embedding feedback into design

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