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Certified Circular Economy Officer Training & Certification Waste Management Optimization Program Scope 1-3 Emissions Inventory Management Value Network Mapping Circular Business Modelling CE Strategy Roadmap Weekly 1:1 Strategy Meeting

ISO 59000 Foundational Training Waste Management Quick Scan Circular Business Modelling Weekly 1:1 Strategy Meeting

Certified Circular Economy Officer Training & Certification Zero-Waste & Resource Valorization Strategy Scope 1-3 Emissions Inventory Management Value Network Mapping Circular Business Modelling Biomimetic Modelling Circularity KPI Integration Blockchain Tokenization Modelling Yearly Circularity Retreat in Nature CE Strategy Roadmap Weekly 1:1 Strategy Meeting

Exceptional customer service is not just about meeting expectations—it’s about exceeding them and turning customers into passionate advocates for your brand. Beyond Satisfaction is your guide to mastering the art of service excellence, transforming ordinary interactions into unforgettable experiences. Built on industry-leading frameworks and award-winning methodologies, this book provides a step-by-step approach to achieving customer service greatness: The Pillars of Service Excellence – Learn how leadership, innovation, and strategy shape world-class service. The Science of Customer Loyalty – Discover what truly drives customer satisfaction and retention. A Proven Model for Success – Explore the award-winning framework that top organizations use to measure and enhance service quality. Actionable Insights & Best Practices – Real-world case studies and practical strategies to elevate your service game. Whether you’re a business leader, customer experience professional, or entrepreneur, Beyond Satisfaction equips you with the tools to create service excellence that fosters loyalty, trust, and long-term success. Deliver service that goes beyond satisfaction—turn your customers into lifelong advocates today!

In today’s fast-evolving telecom industry, success is no longer just about providing services—it’s about co-creating value with customers, partners, and suppliers. Co-Creating Telecom Success delves into the strategic transformation of service management in the telecom sector, examining how companies can shift from a traditional product-centric approach to a service-dominant logic. Through real-world case studies, this book explores: How telecom operators select and collaborate with partners and suppliers to maximize efficiency and innovation. The crucial role of customer involvement in co-creating services that enhance satisfaction and loyalty. Market logic evolution and the impact of strategic partnerships on telecom competitiveness. The growing significance of outsourcing and service-level agreements in telecom service management. Drawing from extensive research and industry insights, this book provides telecom professionals, business strategists, and researchers with a comprehensive framework to navigate the complexities of service management in an era of rapid digital transformation. Whether you’re an industry leader or an emerging innovator, Co-Creating Telecom Success offers actionable strategies to drive excellence, optimize partnerships, and sustain competitive advantage in the telecom marketplace.

In today’s rapidly evolving business landscape, sustainability is no longer optional—it’s essential. Excellence Meets Sustainability offers a groundbreaking approach to integrating Organizational Excellence with Circular Economy principles to drive long-term performance and resilience. Drawing from in-depth research on 449 private sector organizations, this book provides a data-driven framework for embedding sustainability into business excellence models like EFQM. Through real-world case studies, statistical analysis, and strategic insights, it highlights the key enablers that support Circular Economy adoption—including top management commitment, innovation, and process alignment—to enhance efficiency, customer satisfaction, and environmental impact. Whether you’re a business leader, sustainability advocate, or researcher, this book equips you with practical strategies to align corporate success with the United Nations Sustainable Development Goals (SDG 12) and beyond.

Abstract This study investigates the relationship between the adoption of Circular Economy principles and the enhancementof organizational sustainability in Jordan’s private sector, employing a quantitative methodology to test thehypothesis that there is a statistically significant positive relationship at the level of α=0.05. The research methodology includes a comprehensive sample of 449 organizations, utilizing both online and paper-basedquestionnaires distributed between January 2023 and January 2024. These questionnaires, developed with inputfrom the European Foundation for Quality Management, were designed to capture data relevant to CircularEconomy practices and their impact on sustainability. The data collection merged primary data from structuredquestionnaires with secondary sources including scientific literature and reports, ensuring a broad and credibleunderstanding of the sustainability landscape. Data analysis was conducted using the Statistical Package for SocialSciences (SPSS), focusing on correlation coefficients to establish construct validity and using Cronbach’s alpha toverify the reliability of the questionnaire. The results indicated a strong correlation between the integration ofCircular Economy principles and increased sustainability within organizations, demonstrating that companies thatalign more closely with these principles tend to exhibit higher sustainability performance. The findings highlight thecritical role of Circular Economy strategies in enhancing sustainability outcomes, suggesting that such approachesare not only environmentally beneficial but also offer a pathway to improved organizational performance. Thisresearch contributes to the discourse on sustainable development by providing empirical evidence supporting theeffectiveness of Circular Economy principles in promoting sustainability within the private sector. It offers valuableinsights for policymakers, industry leaders, and sustainability advocates seeking to foster a more sustainable future in the Middle East and beyond.

Overview This course provides tools to transition from linear to circular systems, focusing on resource efficiency and value retention. Learning Objectives Understand circular economy concepts and models. Analyze product/service circularity. Develop strategies for circular transformation. 2-Day Outline Day 1: Circular economy principles and enablers Business models and case studies Life cycle thinking Day 2: Tools for circular design and procurement KPIs for circularity Policy and ecosystem engagement

Overview A practical course to understand, design, and manage excellent customer experiences across touchpoints. Learning Objectives Understand customer journey mapping. Apply design thinking in CX. Learn to measure and improve CX. 2-Day Outline Day 1: CX principles and customer journey Voice of the Customer (VoC) Touchpoint evaluation Day 2: CX metrics and KPIs CX governance and strategy Action planning and improvement

Overview This course develops foundational data analysis skills for decision-making and performance evaluation. Learning Objectives Understand data types and structures. Learn key data analysis techniques. Visualize and interpret data for insights. 2-Day Outline Day 1: Data fundamentals and statistics Descriptive and inferential analysis Excel and Power BI basics Day 2: Data visualization techniques Analyzing trends and patterns Data-driven decision-making

Overview This course promotes a culture of service excellence through skills, systems, and values that ensure world-class customer service. Learning Objectives Understand drivers of customer service excellence. Learn communication and empathy techniques. Apply quality frameworks for service evaluation. 2-Day Outline Day 1: Customer expectations and satisfaction Service quality standards Communication and problem solving Day 2: Handling complaints and difficult situations Emotional intelligence and empathy Service excellence improvement plans

Overview This course equips professionals with the tools and knowledge to develop, implement, and manage effective KPIs that drive performance and strategic alignment. Learning Objectives Understand KPI fundamentals and classifications. Learn to design SMART KPIs aligned with strategy. Gain practical tools for monitoring and improving performance. 2-Day Outline Day 1: Introduction to KPIs and strategic alignment Designing effective KPIs KPI lifecycle and management Day 2: Hands-on KPI development workshop KPI dashboards and reporting Common challenges and success factors

Overview Understand how to identify and prioritize the most significant environmental, social, and governance issues for stakeholders. Learning Objectives Learn materiality concepts and matrix creation. Identify stakeholders and collect data. Integrate materiality into reporting and planning. 2-Day Outline Day 1: What is materiality and why it matters Stakeholder engagement methods Collecting and analyzing data Day 2: Building the materiality matrix Integration with strategy and reporting Review of global standards (GRI, SASB)

Overview Learn to design and implement OKRs that create focus, alignment, and measurable outcomes in your organization. Learning Objectives Understand OKR principles and framework. Design effective OKRs across teams. Integrate OKRs with strategy and agile planning. 2-Day Outline Day 1: Introduction to OKRs Differences between OKRs and KPIs Cascading and alignment Day 2: Setting and reviewing OKRs Best practices and case studies OKR implementation toolkit

Overview This course focuses on building robust performance management systems to monitor, review, and improve individual and organizational performance. Learning Objectives Understand performance management systems and cycles. Link strategy to performance reviews. Learn to conduct evaluations and feedback sessions. 2-Day Outline Day 1: Overview of performance management Goal setting and performance plans Mid-year and annual review techniques Day 2: Performance calibration and natural distribution Non-monetary rewards and improvement plans System implementation and automation

Overview This course builds capacity in managing and improving business processes for efficiency and quality. Learning Objectives Understand process mapping and modeling. Learn improvement tools (Lean, Six Sigma). Build frameworks for process governance. 2-Day Outline Day 1: Introduction to process management Process documentation and analysis Value stream mapping Day 2: Process improvement methodologies RACI matrix and KPI integration Governance and monitoring

Overview A course to equip professionals with tools to design human-centered services and co-create value with users. Learning Objectives Learn service design thinking and tools. Engage stakeholders in co-creation. Prototype and test new services. 2-Day Outline Day 1: Service design principles Customer journey and persona development Ideation and blueprinting Day 2: Co-creation methods and tools Prototyping and testing Embedding feedback into design

Overview This course enables participants to understand and develop strategic plans that guide organizational success and long-term sustainability. Learning Objectives Understand strategy development frameworks. Conduct internal and external analysis. Learn to formulate and implement strategic plans. 2-Day Outline Day 1: Strategy fundamentals and models (SWOT, PESTEL, etc.) Vision, mission, and values articulation Environmental scanning Day 2: Strategy formulation Business planning steps From strategy to action plans and KPIs

Overview Gain a solid understanding of sustainability principles and how to integrate them into operations and strategies. Learning Objectives Learn sustainability fundamentals and global standards. Align sustainability with corporate strategy. Identify sustainability KPIs and reporting methods. 2-Day Outline Day 1: Introduction to sustainability and SDGs Material topics and stakeholder mapping Integrating sustainability in planning Day 2: Sustainability metrics and reporting Case studies and benchmarks Roadmap for sustainability improvement